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    When dealing with written and electronic enquiries:

    • We will answer all enquiries within 10 working days, if we cannot answer within 10 days we will contact you to explain why the reply will take longer and when you can expect a response.

    • We will acknowledge e-mail requests made to [email protected] by e-mail within 24 hours (except over weekends and holidays) and respond fully within the timescales described above.

    • We will use plain language in all our responses and we will give you the name and contact details of the person dealing with your enquiry.